While email is used as the unique username for a user within Coalesce, a single email may end up with multiple active user records, each with a unique User ID, within a given Coalesce account. This occurs when a user has been set up directly within Coalesce, as well as provisioned via your single sign-on (SSO) provider.
See our article on user management for more information on this scenario and the actions you may need to take to decommission your secondary user records.
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